FAQ

Vancouver Lower Mainland Delivery

How long will it take to receive my order?

We offer 2 hour delivery on all orders in the Vancouver Lower Mainland area. While we strive to provide a 2 hour window for deliveyr, there are times when there may be factors out of our control that may delay the delivery. We ask for your understanding in regards to extraneous delays, accidents, bad weather, or other things that may get in the way. Our drivers are working hard to bring you your order as quickly and safely as possible. Lets get everyone home safe!

What payment methods do you accept?

We’re proud to offer 4 different methods for payment on your order

  1. Interac E-transfer 
  2. PayPal (send to friends and family)
  3. Debit/Credit Cards (Mastercard, Visa, Amex, and Mastercard Debit and Visa Debit)
  4. Cash on Delivery (less than $350)
Is there a minimum order?

We have a minimum order of $75.00, we have no maximum.Our free delivery starts at $100, so most of our customers enjoy bumping their order up to $100 to get free delivery!

What delivery fees do you charge?

We’re proud to offer free delivery on orders over $100. For orders under $100, the delivery fee depends on the zone in which you’re order from, ranging from $8.50 to $20.00 delivery. 

Please refer to our delivery zones at the link below

Same Day Weed Delivery

How will I know my order is coming?

You will be notified when our driver is on their way! Typically they will text you with a status update, but if needed, you can request for them to call you as well.

How can I change my order?

You can change your order if it has not yet been processed. Within our 2 hour time window, your order is packaged and ready for delivery fairly quickly, so sometimes making changes to your order may be a little difficult. So do try to make your order accurately 🙂

What are your working hours?

Our delivery hours are between 12pm-10pm Monday-Sunday

Our online support team is available

10am-10pm Monday – Friday

10am-9pm Saturday & Sundays

Do you drivers provide change for my order?

Our drivers do not typically carry change on them. While sometimes they MAY have the correct change, this is not always the case. Please be ready with the correct amount as this is the easiest way.

If our driver does not carry the correct change, please note that your change will be provided in the form of a store credit for your next order. We will confirm the over amount and we will credit it to your account.

What are the areas that you deliver to in the lower mainland?

We are proud to offer local delivery to the following areas

 

Help! I need assistance!

Our customer service team is available to help you from 10am-10pm on most days. If you have any questions, concerns, or want an update on your order,

The fastest way to reach us is via text/phone @236 880 6408

Alternatively, you can reach us via email @

hkeyservices@outlook.com

Whatsapp, Signal, Telegram, at 236 880 6408

Discord @ thehighkeys#8577

How do I send an E-transfer?

Sending an e-transfer is simple! We’ve included a video from Interac to hopefully help.

Our e-transfer information is right here below

Payee: Hkey Services

Email: hkeyservices@outlook.com

Secret Question: What is the best month?

Secret Answer: August

Reference: Please include your order number here

How do I send a PayPal payment?

Sending a PayPal payment is quite simple! We’ve created a quick guide for you to make sure things go smoothly! Click the link below if you need any assistance!

Our email for PayPal payments is below : hkeyservices@outlook.com

How to pay using PayPal

How do I pay with my credit or debit card?

We offer the option to pay quickly and securely with your credit or debit card. We accept any and all Mastercard and Visa, as well as AMEX. We accept debit cards that have Mastercard or Visa Logos on them.

Once you make an order with us and select the debit/credit option. We will send you a manual secure link so you can pay. Once we’ve received your payment, your order will be processed and delivered.

 

We offer various quality products With Same Day Delivery in Vancouver Low Mainland! The delivery fee starts at $8.50.

The High Keys

Online support available:

Mon-Fri 10.00 AM - 10.00 PM Sat-Sun 10.00 AM - 9.00 PM
Still Need help?